Terms & Conditions
Read these terms alongside your itinerary, quotation and written booking confirmation.
Updated 25 October 2026
On this page
1. Your booking
Morocco Top Trips arranges private tours in Morocco. The person making the booking must be at least 18 and authorized to book for the party. Provide accurate traveler and contact details and tell us about important requirements before booking.
We prepare your proposal, check availability and confirm the booking in writing after the required deposit. Review the confirmation and tell us promptly about errors. An enquiry does not reserve accommodation or confirm a tour.
2. Price and included services
Your proposal identifies the price, currency, accommodation package, itinerary and included services. Read the exclusions and optional extras before paying. A service shown elsewhere on the website is not automatically included in your booking.
Accommodation names and room categories should be confirmed in writing. If availability changes, we discuss alternatives and any price difference before you agree to revised arrangements.
3. Payments
A 25% deposit confirms your booking once availability and booking arrangements are confirmed in writing. The deposit is non-refundable, subject to the cancellation and postponement conditions.
You may settle the remaining balance in Morocco. Your booking confirmation states when and how to pay. Contact us if you prefer to pay in full before travel.
- Cash: no payment fee charged by Morocco Top Trips.
- Wise or bank transfer: no payment fee charged by Morocco Top Trips. Your provider may charge transfer or conversion fees.
- Card: 3% payment fee; payments processed in Moroccan dirhams (MAD).
- PayPal: 5% payment fee.
Your proposal or payment instructions confirm the currency, amount and applicable fee before payment. Your bank or provider may apply its own exchange rate and charges.
4. Cancellation and postponement
If we cancel: if Morocco Top Trips cancels your tour, we refund your deposit in full without a cancellation fee.
If you cancel: the deposit is non-refundable. For an emergency cancellation made more than 30 days before departure, our published policy allows you to reuse the deposit within two years. Contact us to arrange the postponement and receive the conditions in writing.
The published policy allows credit to be used by a family member, referred friend or another traveler you nominate. It may be applied to a destination where we operate. Confirm the destination, booking arrangements and conditions with us in writing.
0–29 days before departure: the policy provides for hotel cancellation charges passed on to us, which vary by property, without additional cancellation charges for other services. Request a written calculation, including how the deposit is applied, before deciding.
For a cancellation exactly 30 days before departure, or a transfer of credit to another traveler or destination, contact us for written confirmation of the applicable arrangements.
5. Flight delays and changes
Tell us promptly if your flight changes. Under our published policy, arriving on Day 2 instead of Day 1 because of a flight delay does not reduce the total tour price. Contact us to review pickup and itinerary arrangements.
If you request changes after booking, we check availability and explain resulting costs before you approve them. Weather, road conditions or site closures may require adjustments; we discuss practical alternatives where possible.
6. Documents, insurance and special requests
Check passport, visa and entry requirements with official authorities and your airline. We recommend suitable travel insurance, including medical assistance and cancellation cover. Claims are handled under your insurer’s terms.
Tell us before booking about dietary, mobility or other practical needs. Some medinas, rural stays and activities involve steps, uneven ground or limited access. Special requests must be confirmed; submitting a request does not guarantee it can be fulfilled.
7. Official contacts and complaints
Our established contacts are contact@moroccotoptrips.com, moroccotoptrips@gmail.com and WhatsApp/telephone +212 668 911 240. Use links from our website to identify our social accounts. Verify unusual payment requests through an established contact.
If an issue arises during your tour, contact your driver and our team promptly so we can help during your journey. For a written complaint, email your booking reference, dates and a clear explanation.
8. Privacy and your rights
Our Privacy Policy explains how information is handled. These terms do not exclude rights that cannot lawfully be excluded. Specific arrangements and changes should be recorded in your booking documents.
Contact our local team
Private Morocco tours, planned by a local team. From your first ideas to your final transfer, we arrange your route, driver, guides and places to stay, with support 24/7.
Explore Our Tours
Plan Your Morocco Trip
Share your dates and the places you would like to see. Our local team will help you plan your private tour.
Follow our journeys
© 2017–2026 Morocco Top Trips. All rights reserved.
